AGB

Terms & Conditions

1. General Information

These Terms & Conditions apply to all orders placed through our online store. By placing an order, you agree to these terms.

 

2. Contract Conclusion

The presentation of products in our online store does not constitute a legally binding offer. A contract is concluded once you receive an order confirmation email from us.

 

3. Prices & Payment

All prices are shown in EUR and include applicable taxes where required by law.

 

Shipping costs are calculated at checkout.

Payment must be completed at the time of purchase using the available payment methods displayed at checkout.

4. Shipping

Shipping times and conditions are outlined in our Shipping Policy.

 

We are not responsible for delays caused by customs or third-party carriers.

5. Right of Withdrawal (EU Customers)

Customers within the European Union have the statutory right of withdrawal within 14 days of receiving the goods.

 

Details can be found in our Returns & Refund Policy.

6. Retention of Title

Goods remain our property until full payment has been received.

 

7. Liability

We are liable only for intent and gross negligence, except where mandatory statutory provisions apply.

 

8. Intellectual Property

All content on this website, including designs, images, logos, and text, is the property of heals.me and may not be used without written permission.

 

9. Governing Law

The laws of the Federal Republic of Germany apply.

 

For EU consumers, mandatory consumer protection laws of their country of residence remain unaffected.